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Requisition #:
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FLD3231
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Posting Job Title:
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Market Loss Prevention Investigator
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Business Unit:
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Stores
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Posting Department:
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Loss Prevention Boston Metro
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Position Type:
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Full Time
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State:
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Massachusetts
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City:
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Hyannis
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Position Summary:
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Position will have responsibility for the greater Cape Cod market.
This position directly assists in the safety and protection of CVS Caremark Inc assets within assigned stores, including customers, employees, merchandise, and store property. This position is familiar with CVS Caremark Inc Policy, local criminal law, covert surveillance principles, overt customer service methods, digital and traditional VCR tape video surveillance systems. This position communicates closely with Store Management, District Sales Managers, Regional Loss Prevention Managers, and Organized Retail Crime Field Managers. This position reports directly to a Regional Loss Prevention Manager, and regularly to Store Management and District Sales Managers.
Applicants MUST have a minimum of 1 year experience in Loss Prevention involving the apprehension and detention of shoplifters.
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Job Description:
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• Monitors assigned stores for activity that threatens the safety of employees and customers
• Monitors assigned stores for activity that causes the loss of CVS Caremark Inc assets
• Monitors status of store CCTV surveillance systems and reports when issues occur with the systems
• Safely conducts no-force apprehensions of suspects when circumstances fall within CVS Policy and local law
• Safely conducts recovery and inventory of merchandise or property when circumstances do not allow for an apprehension
• Writes and files reports of apprehension, significant events, and weekly activities
• Communicates well with all levels of management over assigned stores to maintain clear knowledge of activities in each store
• Communicates well with local law enforcement and prosecutors to better aid the arrest and prosecution of suspects conducting criminal activities in the stores
• Attends, and testifies in, court hearings and cases involving defendants arrested for conducting criminal activities in the stores
• May act on any or all responsibilities alone or with a partner
• Reports all activities through the proper chains
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Requirements:
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• Flexibility in schedule times and schedule locations to meet shifting external theft patterns
• Ability to clearly understand local criminal laws regarding theft, fraud, trespass, assault, and use-of-force
• Ability to maintain composure and professionalism under severe stress and while subject to open hostility
• Ability to quickly and continually evaluate circumstances for breaches in safety, policy, and law, and to continually react professionally and safely to those circumstances
• Ability to maintain focus through uneventful hours
• Ability to maintain self-discipline and self-management when not directly supervised
• Ability to take responsibility for all self actions, regardless of the source, events, or outcome and consequence
• The ideal candidate will posses a passion for shrink reduction tempered with a clear thought process, and be able to apply that passion constructively and professionally in opposition to external theft. The ability to maintain professionalism when under severe stress and open hostility, as well as all interaction with employees, customers, law enforcement, the court system, and the general public is required.
The ideal candidate will be flexible to the demands of the position and the changing circumstances of day-to-day store activities.
Please apply online.
For questions only, please contact RAAndre@cvs.com
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